- Overseeing daily operations support activities
- Providing guidance and support to team members
- Developing and implementing operational procedures
- Analyzing operational processes to identify areas for improvement
- Collaborating with cross-functional teams to ensure operational efficiency
- Monitoring performance metrics and KPIs
- Resolving escalated issues and conflicts
- Training new team members on operational processes
- Preparing reports and presentations for management
- Ensuring compliance with company policies and regulations